Category Archives: Management Training

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We know that the ultimate goal of any salesperson is to sell–whether this is selling cars, selling students on a school, or selling software to businesses. In order to sell to someone, some sort of relationship must be established; sales is all about building relationships. This doesn’t mean that, as a salesperson, you must befriend everyone you’re selling to and make plans for lunch, but there must be a positive interaction. Someone with a negative view of you isn’t likely to buy what you’re selling, but if you hit it off with a customer, the chances that they’ll buy from you are much higher. How, then, can you build your sales skills and lock in that deal? Demeanor: Having a friendly disposition will make people  Read the full article…

Giving Constructive Feedback

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Most of us have probably started a sentence with the phrase “you make me feel.” You make me feel small. You make me feel embarrassed. You make me feel unimportant. In several cases, when we use this phrase, we are trying to give someone feedback. The problem with saying this is that it doesn’t allow us for us to take control of our own feelings and our own emotions; there’s a negative connotation to it and feels like blame to the other person. Truly, only we are in control of our own emotions, but we use this phrase to give feedback. Giving feedback is healthy and encouraged, but it’s important that it’s framed in a constructive manner. The other person cannot control how you react  Read the full article…

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Onboarding, which is the process of adding new employees to a company, can be a tricky period of time for all involved. The company and its longstanding employees want to move forward and continue with the work they’re in the middle of, without slowing down or pressing pause. The new hire (or hires) have several things to get used to–perhaps a new schedule, office, and/or commute. This is, of course, in addition to the new work they’re undertaking. Figuring out how to use different programs for scheduling meetings, getting comfortable with their assignments, and even meeting coworkers can be a lot to get used to. Here are some suggestions for effectively communicating with your new hires:  Periodically check in with them to make sure they  Read the full article…

The Art of Listening

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Most people believe that they are good listeners. And while they may be hearing what others are saying, they may not be present enough to receive the full message. To truly listen to each other, we must give others our undivided attention and energy.   This means the following: STOP TALKING: During discussions, sometimes we have a tendency to dominate the conversation. In order to hear the other person, take a breath and allow them to answer the questions you are asking. All too often, we ask several questions in succession without a pause to allow for an answer. Sit back and give the other individual an opportunity to participate in the conversation. STOP THINKING: This is a hard one! When another person is talking, do  Read the full article…

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With millennials now dominating the workforce, it’s important to understand their leadership styles.

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Leading a team means allowing them to learn along the way.

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Acclimating to a new office environment is no easy task. In a past post we went over the most common mistakes of new managers. In this post, we will outline some best practices for dealing with a new leadership role.

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Collaborative leadership has taken the business world by storm and leaders who are stuck in the ways of command and control management may have some considerable trouble adapting to the realities of today’s workplace.

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There are four distinct generations working in offices across the globe today which can make leadership a little more tricky. Let’s take a look at a few pain points between generations and how to address them in an equal way as a leader.

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Leadership comes with a lot of risks and that can be scary, here is how to overcome some common fears.