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Technical skills and subject matter expertise are certainly important assets for every business, but they do not completely overshadow the need for managers who are also well-versed in communication best practices and capable of building relationships. In fact, some might argue that while supervisors and others in leadership roles need to be able to speak and act authoritatively with respect to the products and services their companies offer, this is not nearly as critical as having managers who know how to engage the workforce and carefully curate a perfect corporate culture. 

As such, businesses should always have plans in place to deliver soft skills training to their managers, beginning before these individuals take leadership positions and throughout their entire tenures, as the rules of engagement and knowledge needed will always be in state of flux. To better understand some of the merits of having a core group of leaders who have strong soft skills and emotional intelligence, it might be helpful to look at some of the prevailing facts, theories and suggestions of the experts. 

The other IQ
Business Insider recently reported that emotional intelligence is one of the most important drivers of success among all types of workforce members – not just leaders. For example, the source stated that, statistically speaking, individuals who have average IQ rates tend to be more successful in achieving their objectives than those at the top of this scale, which clearly indicates that book smarts and hard skills are not necessary the only factors in determining a staff member's value. 

According to the news provider, companies can split up emotional intelligence into two main systems – personal competence and social awareness – and then go a bit deeper into other categories, such as relationship management, self management and self-awareness. Although the author of this report was not necessarily focusing the piece on leadership skills training, managers have arguably the greatest need for these soft skills given their general responsibilities. 

For a bit more juice to back up these arguments, Business Insider pointed out that 90 percent of individuals who perform at the highest stages in their businesses are also the ones with the strongest levels of emotional intelligence. 

How to build emotional intelligence
There are a wealth of tactics and strategies that could help a company get emotional intelligence quotients up to beneficial levels, but some of the best will involve behavior-based training. After all, emotional intelligence is generally characterized by the ways in which an individual handles social situations, interactions, communication and the like, along with his or her own personal awareness. 

This means that some of the more common setbacks might be related to a crossed wire of sorts that links back to a manager's behavior. By leveraging behavior-based training that gets managers, supervisors and potentially other employees involved, the firm might be able to bolster its organizational emotional intelligence as a result, strengthening the integrity of its corporate culture.