Technical skills training is critical for a range of professional positions, but communication prowess applies to virtually every walk of life in the public and private sectors. When managers, customer service representatives or other individuals in a business do not hone their communication skills, the chances of improving professional relationships, progressing in their careers or adding value to their companies will generally be lower.
This is why leaders must ensure that this specific type of soft skill development is not overlooked when creating a training strategy, but rather is a component in the education of all employees, both those who are well-tenured and new hires. Among the many advantages of having a well-spoken staff is the ability to better collaborate, which inherently yields more opportunities to progress as a company through innovation.
The innovation perspective
HR Magazine recently reported that a new study from the Economist Intelligence Unit revealed that roughly 81 percent of executives and government officials are in agreement that communication skills training is a must to ensure long-term innovation and advancement of their organizations. It is not necessarily new knowledge that collaboration is the true driver of innovation, but it has become a bit clearer that leaders from a wider range of industries and regions are starting to heed the relevant calls to action.
According to the news provider, cultural diversity is a common obstacle standing in the way of seamless communication among staff members, and this has been intensified by the globalization of markets and spread of businesses into international communities. As such, the source pointed out that roughly half of respondents to the EIU study cited diversity as one of the more prominent reasons why increased investment in communication skills training is critical.
Finally, creators of the study stated that businesses should be the real champions of these types of training enhancements in the near future.
Let leaders lead
When launching a communication skills training initiative for all employees to participate in, decision-makers should recognize the alternative opportunity involved that relates back to leaders. For example, having managers spearhead these initiatives will provide them with a wealth of potential to hone their own influence skills, which can be especially positive when these programs are being delivered across borders to more diverse staff members.