There are many skills that a leader has to possess in order to be successful. In terms of hard skills, a manager needs to have training and expertise in the given field and should know the ins and outs of the business to complete the job competently. Soft skills are more difficult to quantify and take longer to master unless someone is innately talented, in which case the skills may flow more naturally. A true leader is one who can find the balance between the two sets and be an efficient boss but still an accessible human being. There are some tasks that come with being a leader that encompass both hard and soft skills and are as integral to the workplace as formal training. 

Passing the torch
Though some may find it difficult, it is important for leaders to pass on work to their employees. It's imperative that these team members are seen as valued players, able to be entrusted with real, valuable work, rather than pawns that serve little purpose. Letting some responsibilities go is not only helpful for a manager's workload, but this acts as an opportunity to fine-tune mentorship skills. An employee may not complete a task the way his or her leader would, but this allows for the learning and growth of all parties involved. Of course, employers have the final say over how a product or service should be executed. However, knowing when to tighten or loosen the reins is an important duty that a leader must accomplish on a person-to-person and daily basis. 

Lending an ear
Listening seems like a no-brainer when in actuality it's a tough task to master. In the world of business, people have to listen all the time – to words, intonation and what's being implied rather than said outright. A leader has to know how to take a step back and really listen to other people. The San Francisco Chronicle asserted that listening with patience and interest fosters better relationships in the office. A manager becomes innately more trustworthy when he or she takes the time to sit down and listen to an employee's concerns or comments. This takes a lot of patience to manage, let alone put into practice, but it does have fruitful benefits that are well worth the effort. 

Resolving the issues
No enterprise is blessed with immaculate seas for smooth sailing at all times. A leader should know that inter-office conflict is a real thing and no workplace is immune from it. Any sort of disagreement can hold back routine and productivity, but a manager needs to understand that it's inevitable and the only thing to do is to work past it. While the issues at hand might be delicate, a leader should approach the situation looking to resolve the conflict at the source, not make employees feel guilty for being involved at all. With this mindset, everyone can manage through the issues quickly and adeptly and get back to the work of the day. 

There are so many things that a leader must do throughout the workday and even the smallest of these tasks are important to sustain a successful environment.