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Of all the skills managers must have to oblige the responsibility of developing and sustaining a comfortable, safe and reasonable working environment, conflict resolution might be the most important. Considering how quickly the workplace is evolving and the speed with which staff members are becoming more diverse, chances are managers, supervisors and leaders will get into more situations that demand exceptional abilities to mediate. 

However, this is far from being the only reason why companies should consider investing in conflict resolution skills training, as many of the types of knowledge acquired will be relevant to a wealth of other situations. For example, problem-solving, learning how to turn risky occurrences into culture-building moments, bringing employees closer together and other activities will be a bit easier for conflict resolution experts in the business. 

Beyond the mend
Mediate.com recently explained some of the ways in which conflict resolution can be likened to an ancient Japanese traditional called "Kintsugi" that involves pottery repairs and is a bit more robust and progressive than simply covering up blemishes. Rather, Kintsugi is founded on the idea that the cracks and breaks in the pottery act as lessons, turning the negative into positive and building off even the most difficult issues. 

According to the news provider, conflict resolution ought to be more closely intertwined with this line of thinking, as managers should not only learn to mitigate these situations, but understand how to turn them into valuable culture-building opportunities as well. This might sound like a highly profound way of approaching conflict resolution, but it is in fact just a bit more advanced than cutting the lessons off at the point when employees have reached a detente.

The source argued that repairing matters in such a way that completely erases or hides the challenge that occurred is, simply put, a missed opportunity for managers, supervisors and others. In many ways, Mediate.com argued that conflicts should be viewed as transformative moments in which leaders are granted the authority to clearly identify a significant issue taking place in the office and put it to rest in a more progressive fashion. 

Further advantages of resolution skills
Diffusing explosive situations is the top priority of conflict resolution, and rightfully so. However, business leaders can significantly improve their professional relationships when they possess more refined versions of the relevant knowledge and understand how to apply it in real-life scenarios. In many ways, this will be true both inside and outside of the workplace, as managers who are tasked with handling customer service communications and other matters will be better prepared to do so after passing through conflict resolution training. 

At the end of the day, managers need to have a wide range of skills and knowledge to be effective in the fast-paced markets of the modern era, and expanding upon training programs can be viewed as a consistently sound investment rich with opportunity for high returns.