Training people to be behaviorally effective is important for reasons we can’t accurately measure but intuitively know – it increases productivity. We need to know that we are training the right people to build competence in the right skills. We need to know that what we are training people to do is in line with our business objectives. We need to have hardcore justification that we are not simply throwing dollars at the “flavor-of-the-month” training intervention. Today, we just cannot afford to waste money. It is important to make sure that the training is supporting the business.

The ROI of not training people is immeasurable. Right now we need to be investing in the people we have decided to keep. These last few years have been hard. Most organizations have cut costs, restructured, developed new products, and held their customers close. Diligence is key but an over-reliance on the ROI of training could end up costing us more.

There are a lot of ways that money is drained from the organization. Some ways are easy to spot. The quality movement helped us to increase productivity. Now we need to be able to talk to each other with dignity and respect while paying careful attention to what the other is saying as a way to increase productivity.

I wonder…could the the productivity impact of every person having a constructive conversation with one person with whom he/she has a difficult relationship erase the national debt in one year?

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