Tag Archives: Coaching

The Power of Words

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When teaching and coaching people on leadership and influence skills, we normally tell them that words have the lowest impact in face-to-face communication when influencing another person. Body language has the highest impact, and tone of voice is the next level of impact. Sayings like: “It’s not what you say it’s how you say it,”  have common sense meaning to most people. It’s nice when research backs up common sense. That’s not to say that the words don’t matter. Of course, they matter! It’s a complete message when I say something and it means the same thing to all people in a group.  It’s congruence when my words, music (tone) and dance (body language) all have the same meaning. A friend of mine has cancer.   Read the full article…