Tag Archives: Critical Relationships

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Most companies seem more than willing to invest in their Information Technology (IT) function. And well they should. IT has repeatedly demonstrated that it can have a wondrous effect on a company’s productivity, ability to serve customers, and cost-effectiveness. A successful IT organization can deliver significant competitive advantage. Still, many IT departments have an Achilles Heel. And it’s not technological. It’s personal. Or, more accurately, interpersonal. IT professionals frequently struggle to interact effectively with line managers and others who use their services. The result?  Businesses realize far less value than they should from their IT investments. Increasingly, IT professionals are expected to function as “business partners” who work with line managers and users to cost effectively solve mission-critical business problems. Yet, those who lead IT  Read the full article…