Tag Archives: Relationships

The Power of Words


When teaching and coaching people on leadership and influence skills, we normally tell them that words have the lowest impact in face-to-face communication when influencing another person. Body language has the highest impact, and tone of voice is the next level of impact. Sayings like: “It’s not what you say it’s how you say it,”  have common sense meaning to most people. It’s nice when research backs up common sense. That’s not to say that the words don’t matter. Of course, they matter! It’s a complete message when I say something and it means the same thing to all people in a group.  It’s congruence when my words, music (tone) and dance (body language) all have the same meaning. A friend of mine has cancer.   Read the full article…

What is Influence?


We all influence on a daily basis be it at home or at work. Wherever you have personal objectives to meet you have opportunities to influence those around you. It can be said that any communication that has an intended outcome can be considered an attempt to influence. In business, task focus and the achievement of outcomes with and through others is a continuous activity. Influence is pervasive, whether we are conscious of it or not and regardless of the label applied to it. Excellent influencers fulfill their personal objectives while maintaining and nurturing important relationships. That sounds simple, but in practice it can be extremely challenging. Many people achieve their influence objectives only at the expense of important relationships. Others habitually avoid challenging influence  Read the full article…